General FAQs

Why assessment version cannot be updated?
Assessment version of certain subjects cannot be updated if the marks have been keyed in.  Marks must be reset in order to amend the assessment vers...
Wed, 15 Jul, 2015 at 1:30 PM
How attendance percentage calculated in the system?
In the system, default student's attendance percentage set at 100%. System will automatically calculate student's attendance bas...
Fri, 15 May, 2015 at 5:30 PM
How to change student portal background?
You can customised student portal login background accordingly. The setting is called Student Portal Login Background Image. Quick Guide to ...
Wed, 15 Jul, 2015 at 1:33 PM
How to change Staff Portal password?
The password can be reset in Change Password.  Follow the following steps below : 1. Enter Old Password. 2. Enter New Pas...
Tue, 16 Aug, 2016 at 3:26 PM
How to update wrongly keyed in attendance details?
Kindly refer steps by steps below to update the attendance details. 1. Click on Academic > View Subject / Section. 2. Select Academic Session ...
Thu, 19 Mar, 2015 at 11:51 AM
Why bills/invoices were not generated although student has enrolled to next semester?
This is happened due to user were note tick on Generate Student Bill while performed student registration. Please follow steps by steps given below ...
Wed, 15 Jul, 2015 at 1:40 PM
Why does user receive access denied error when clicking on certain function?
The error occurs due to the user does not have the access to the specific function/feature. Access can be enabled in System Admin > Manage Group ...
Wed, 15 Jul, 2015 at 1:34 PM
What are the useful reports for the Board of Examination or Senate Meeting?
Definition: Board of Examination Meeting - A type of meeting to discuss and endorse student performance including grades, marks, GPA) after the e...
Wed, 15 Jul, 2015 at 3:21 PM
Why system still pick up old grading scheme although new grading scheme has been created to the specific subjects in different program?
This is happened because the subject has been tied to old grading scheme. User need to tie the subject to new grading scheme created. 1. User can ti...
Wed, 15 Jul, 2015 at 1:31 PM
Why student is unable to view exam result in Student Portal?
Fri, 27 Feb, 2015 at 3:48 PM